Comments on: Home Depot - Then vs Now

By: albert richardson

albert richardson — Fri, 24 Oct 2008 03:31:21 +0000

I can speak first hand about HD and the history behind this retailer. I’ve sold them, shipped product to them and supported there stores with stocking shelves. I’m now a HD associate and I hope that Mr. Blake will get it right. When Bernie Marcus & Arthur Blank ran the stores they got of the Corp. Tower and visited stores with out stores even knowing it. They found out right away what the H— was going on in stores on a day to day. I hope they return to those days of good retail management. To many great associates left to go to Lowes because of Nardelli. We must hope that some of the new talent coming from closing Home improvement companies don’t get the shaft from current managers. I have over 20 yrs in this industry and I can tell you that if they can recoginze my talent early I’ll be back on the vendor side as a VP of Sales. for three times I’m Making at the HD. I’m customer friendly and know how to help the consumer. Anyway, let hope that Mr. Blake start’s a journey in retail by getting out of the office and visiting as many store as he can. That’s the way you learn retail. You need to talk to Associates and most of all customers.

By: Josh Steele

Josh Steele — Wed, 10 Sep 2008 16:07:45 +0000

To me, this seems like valuable information. You should really write a letter to Home Depot’s CEO, Frank Blake. You should be able to find an address on the Investor Relations section of the website. Send him a certified letter, and I’m sure you’ll get a prompt, rewarding response for your feedback. Not to mention, how can they improve if they don’t know customers feel the way you do?

By: ray

ray — Thu, 03 Apr 2008 03:07:42 +0000

my praise is that home depot is always coming out with cool home electrinic’s, the only think i don’t think the employees’ know who keeps there check coming, due to fact that when one for example go in the store ask questions about pumping or where is the hardware, you have to wait to ask the question until the employee finishes telling the joke to the other employee or gossip or what ever but the conversation was not about work! Yes they have to spend all day there at home depot but their job i would think is to serve and inform clients,i have not once been asked if i needed help load may items, and i have purchased thousands of dollars at that store, its people like me that just leave and don’t come back, so i hope someone at the top understands that if you don’t hire friendly people, with a welcome face and a 10 foot rule to be eforced, because no company or empire is invinsible!
here’s hoping the depot change’s it’s ways!